You can print a wide variety of Accounts Receivable information on statements for your customers. You can also print form letters and labels using information from your customer records.
When printing, you can use several options to select customers, and you can use any of the formats you developed to print each type of form. You can also specify the set of dunning messages to use and the dates and aging periods by which to select and group transactions, as well as whether to include fully paid transactions and applied transactions.
Also, because Accounts Receivable keeps complete details of statements that you print, you can reprint the statements at any time. For more information, see Reprinting Statements.
Statements for Open-Item Customers
Statements for open-item customers list all outstanding transactions in the account. You can choose to include applied transactions and paid transactions at printing time.
The Open Item Statement Type option offers selections that let you produce statements for open-item customers in different formats, including a format that resembles the statement used for balance-forward customers. For more information about the formats, see A/R Statements / Letters / Labels Report.
You can choose to include in the statement run only customers that have balances outstanding for a number of days that you specify.
Statements for Balance-Forward Customers
Statements for balance-forward customers resemble credit card statements. They show the balance forward, the transactions that changed the customer’s balance during the period, and the current balance.
Only totals for current invoices, credit notes, debit notes, and customer payments appear on the statement. Applied transactions and discount amounts do not appear.
You can choose to include in the statement run only customers that have balances outstanding for a number of days that you specify.
Statements for National Accounts
When you print a national account statement using the default selections, the report lists transactions of the associated customers, with a total for the national account but no subtotals by affiliate.
If you need the subtotals, select Customer Number as the first sorting option, and then sort by national account. This selection provides individual customer statements, followed by a summary sheet for the national account.
Customizing Statement Forms, Letters, Labels, and Checks
You use the Statements/Letters/Labels screen to print customer statements, letters, and labels. Accounts Receivable includes the following sample report formats you can use to print these documents:
- ARSTMT10.RPT. This format is designed for printing statements on plain paper. The form includes a tear-off section on the right-hand side of the report.
- ARSTMT11.RPT. This format is also designed for printing statements on plain paper. The form includes a number of enhancements over ARSTMT10.RPT, but it does not have a tear-off section.
- ARSTMTPRE.RPT. This format is designed for printing statements on preprinted forms. It does not print company information which is normally included on preprinted forms.
You may be able to use the sample formats as they are, adapt them to fit your current forms, or create new formats. For example, you can set up a format that lets you print addresses either from the customer records or from ship-to records. For information about how to customize forms, see the SAP Crystal Reports® documentation.
After you print statements, customer records are updated. You can see the last statement date and balance for a customer on the Activity tab of the A/R Customers screen, and on the A/R Customer Inquiry screen.
If you print statements by billing cycle, the statement date is entered for the billing cycle on the A/R Billing Cycles screen and printed on the A/R Billing Cycles report.