An email message variable is a string of characters in an email message that is replaced with a specific term or value when the message is sent.
Example: In an email message to a company where the customer contact is specified as Ron Black, the line "Dear $CUSTOMER_CONTACT" will be replaced with "Dear Ron Black" when the message is sent.
Common Email Message Variables
You can use the following common variables in all email messages.
| Value to Insert | Email Message Variable |
|---|---|
| Company contact | $COMPANY_CONTACT |
| Company name | $COMPANY_NAME |
| Customer ID | $CUSTOMER_ID |
| Customer contact | $CUSTOMER_CONTACT |
| Customer name | $CUSTOMER_NAME |
| Fax number | $COMPANY_FAX |
| Telephone number | $COMPANY_PHONE |
Statements and Letters
The following variables are available only for statements and letters:
| Value to Insert | Email Message Variable |
|---|---|
| Statement balance | $STATEMENT_BALANCE |
| Outstanding balance | $OUTSTANDING_BALANCE |
| Statement date | $STATEMENT_DATE |
| Cutoff date | $CUTOFF_DATE |