Voiding a Credit Card Prepayment

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If a credit card payment has not been settled in Paya, you can void the transaction in Sage 300 or by signing in to Sage Virtual Terminal.

If a transaction has been settled in Paya, it cannot be voided.

If you want to void a credit card prepayment in Order Entry, you must do so before posting the order, shipment, or invoice. After you post, the prepayment is cleared and posted to Accounts Receivable, and can be voided only in Accounts Receivable. More...

To void a credit card prepayment:

On the O/E Order Entry, O/E Shipment Entry, or O/E Invoice Entry screen, select a document for which a credit card prepayment has been processed. You can void a prepayment in Order Entry only if the document has not been posted. If the document has been posted, you must void the prepayment in A/R Receipt Entry.
Click Prepayment.
The O/E Prepayments screen appears.
Click Void.
Sage 300 checks Paya to determine whether the transaction has been settled.
- If the transaction has been settled in Paya, an error message informs you that the transaction cannot be voided. If you want to refund the transaction, you must use the Refund Entry screen in Accounts Receivable.
- If the transaction has not been settled, the Process Credit Card screen appears. The credit card that was used for the payment is selected.
Click Void Sale.
Paya voids the payment.