Email Message Variables

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A variable is a string of characters in an email message that is replaced with a specific term or value when the message is sent.

Example: In an email message to a company where the customer contact is specified as Ron Black, the line "Dear $CUSTOMER_CONTACT" will be replaced with "Dear Ron Black" when the message is sent.

You can use the following common variables in all email messages. Variables that are available only for specific customer forms are listed in separate tables.

Common Email Message Variables

Common Email Message Variables
Value to Insert	Email Message Variable
Company contact	$COMPANY_CONTACT
Company name	$COMPANY_NAME
Customer contact	$CUSTOMER_CONTACT
Customer name	$CUSTOMER_NAME
Customer number	$CUSTOMER_NUMBER
Fax number	$COMPANY_FAX
Purchase order number	$PO_NUMBER
Telephone number	$COMPANY_PHONE

Order Confirmations

Order Confirmation Email Message Variables
Value to Insert	Email Message Variable
Expected ship date	$EXPECTED_SHIP_DATE
Order amount	$ORDER_AMOUNT
Order date	$ORDER_DATE
Order description	$ORDER_DESCRIPTION
Order number	$ORDER_NUMBER
Order reference information	$ORDER_REFERENCE
Ship-via description	$SHIP_VIA_DESCRIPTION
Ship-via information	$SHIP_VIA

Invoices

Invoice Email Message Variables
Value to Insert	Email Message Variable
Actual ship date	$ACTUAL_SHIP_DATE
Description	$DESCRIPTION
Invoice amount	$INVOICE_AMOUNT
Invoice date	$INVOICE_DATE
Invoice number	$INVOICE_NUMBER
Order number	$ORDER_NUMBER
Order date	$ORDER_DATE
Reference information	$REFERENCE
Ship-via description	$SHIP_VIA_DESCRIPTION
Ship-via information	$SHIP_VIA

Credit Notes

Credit Note Email Message Variables
Value to Insert	Email Message Variable
Actual return date	$ACTUAL_RETURN_DATE
Credit note amount	$CREDIT_NOTE_AMOUNT
Credit note date	$CREDIT_NOTE_DATE
Credit note number	$CREDIT_NOTE_NUMBER
Description	$DESCRIPTION
Invoice date	$INVOICE_DATE
Invoice number	$INVOICE_NUMBER
Reference information	$REFERENCE

Quotes

Quote Email Message Variables
Value to Insert	Email Message Variable
Expected ship date	$EXPECTED_SHIP_DATE
Expiration date	$EXPIRATION_DATE
Order amount	$ORDER_AMOUNT
Order date	$ORDER_DATE
Order description	$ORDER_DESCRIPTION
Order number	$ORDER_NUMBER
Order reference information	$ORDER_REFERENCE
Ship-via description	$SHIP_VIA_DESCRIPTION
Ship-via information	$SHIP_VIA