You can void a credit card refund in Sage 300 or by signing in to Sage Virtual Terminal. For more information, see About Sage Virtual Terminal.
Before you start
- A credit card refund must have been processed in Paya, and must not have been settled. (Transactions are typically settled within 48 hours.)
To void a credit card refund:
- Accounts Receivable > A/R Transactions > Refund Entry.
- Select a document for which a Paya credit card payment has been refunded.
- Click Void.
The Process Credit Card screen appears and displays details for the refunded transaction.
- Click Void Refund.
Paya voids the refund. Transaction details and a status message appear on the Process Credit Card screen, and the code is cleared.
Note: If the refund has been settled in Paya, it cannot be voided.
- Close the Process Credit Card screen.