Troubleshooting Import Problems

If the import program encounters an invalid record, it stops importing. For more information, see About Import Problems.

After you correct the problems with the import, you can restart the import process.

To restart the import process:

  1. Use the G/L Consol Export Setup screen to change the export process so the problem records are not exported, or are exported properly (such as by using a mapping table).
  2. Use the Restart Maintenance screen in Administrative Services to delete the restart record created by the import problem.
    • The number appearing for the restart record is the export sequence number. For more information, see G/L Consol. Import Screen.
    • You must remove the restart record before you can restart importing.
  3. Run Export again, using the updated, corrected process.
  4. Run Import again.