Email Message Variables
A variable is a string of characters in an email message that is replaced with a specific term or value when the message is sent.
Example: In an email message to a company where the customer contact is specified as Ron Black, the line "Dear $CUSTOMER_CONTACT" will be replaced with "Dear Ron Black" when the message is sent.
You can use the following common variables in all email messages. Variables that are available only for specific customer forms are listed in separate tables.
Common Email Message Variables
Common Email Message Variables
| Company contact |
$COMPANY_CONTACT |
| Company name |
$COMPANY_NAME |
| Customer contact |
$CUSTOMER_CONTACT |
| Customer name |
$CUSTOMER_NAME |
| Customer number |
$CUSTOMER_NUMBER |
| Fax number |
$COMPANY_FAX |
| Purchase order number |
$PO_NUMBER |
| Telephone number |
$COMPANY_PHONE |
Order Confirmations
Order Confirmation Email Message Variables
| Expected ship date |
$EXPECTED_SHIP_DATE |
| Order amount |
$ORDER_AMOUNT |
| Order date |
$ORDER_DATE |
| Order description |
$ORDER_DESCRIPTION |
| Order number |
$ORDER_NUMBER |
| Order reference information |
$ORDER_REFERENCE |
| Ship-via description |
$SHIP_VIA_DESCRIPTION |
| Ship-via information |
$SHIP_VIA |
Invoices
Invoice Email Message Variables
| Actual ship date |
$ACTUAL_SHIP_DATE |
| Description |
$DESCRIPTION |
| Invoice amount |
$INVOICE_AMOUNT |
| Invoice date |
$INVOICE_DATE |
| Invoice number |
$INVOICE_NUMBER |
| Order number |
$ORDER_NUMBER |
| Order date |
$ORDER_DATE |
| Reference information |
$REFERENCE |
| Ship-via description |
$SHIP_VIA_DESCRIPTION |
| Ship-via information |
$SHIP_VIA |
Credit Notes
Credit Note Email Message Variables
| Actual return date |
$ACTUAL_RETURN_DATE |
| Credit note amount |
$CREDIT_NOTE_AMOUNT |
| Credit note date |
$CREDIT_NOTE_DATE |
| Credit note number |
$CREDIT_NOTE_NUMBER |
| Description |
$DESCRIPTION |
| Invoice date |
$INVOICE_DATE |
| Invoice number |
$INVOICE_NUMBER |
| Reference information |
$REFERENCE |
Quotes
Quote Email Message Variables
| Expected ship date |
$EXPECTED_SHIP_DATE |
| Expiration date |
$EXPIRATION_DATE |
| Order amount |
$ORDER_AMOUNT |
| Order date |
$ORDER_DATE |
| Order description |
$ORDER_DESCRIPTION |
| Order number |
$ORDER_NUMBER |
| Order reference information |
$ORDER_REFERENCE |
| Ship-via description |
$SHIP_VIA_DESCRIPTION |
| Ship-via information |
$SHIP_VIA |