Canceling Backordered Quantities on an Order

Before posting an active, future, or standing order, you can change it, cancel parts of it, or cancel the whole order.

After you post an order, you can change any part of the order except the order number, customer number, and any completed detail lines. More...

  • You can add new detail lines to an order at any time—even if the order is completely shipped and invoiced.
  • You can delete detail lines, provided no items on the order have been shipped.
  • You can change the outstanding amounts of any detail lines that are partially shipped.
  • If you use multicurrency accounting, you can change the tax group to another tax group that uses the customer's currency.

To cancel backordered quantities:

  1. Open Order Entry > O/E Transactions > Order Entry.
  2. Enter the number of the order you want to edit (you can manually enter a number, or you can select a number using the Finder ).
  3. Select the detail line that you want to cancel, and then enter 0 (zero) in the Quantity Backordered field. When you post the order, Order Entry records the line amount (in the Quantity Ordered field) as lost sales.
  4. Click Post.

Note: If you increase the quantity backordered on a shipment for a fully shipped order, Order Entry sets the order status to Incomplete.