Updating Warranties for Serialized and Lotted Items

You use the I/C Warranty Update screen to apply a warranty for a serialized or lotted item after a sale.

Example: A customer might want to purchase an extended warranty for an item, or you might sell a discounted floor model without a warranty during a clearance sale.

Tip: You can also apply warranties to serialized and lotted items automatically when you sell the items. (You select options to apply warranties automatically in the individual I/C item records.)

Note: You can update warranties for serialized and lotted items only if you have a license to use Serialized Inventory and Lot Tracking.

  • Make sure a warranty code exists that has the required terms. You must specify the code when adding or updating a warranty.
  • Determine the serial and/or lot number of the item and the document number of the sale.

To apply or update a warranty for a serialized or lotted item:

  1. Open Inventory Control > I/C Periodic Processing > Warranty Update.
  2. Select Serials or Lots.
  3. In the Item Number field, enter the code for the item you want to work with.

  4. In the Serial Number or Lot Number field, specify the serial number or the lot number that was assigned to the item.

    When you tab out of the field, Inventory Control supplies the document number and the date of the transaction in which the serial number or lot number was allocated to the item.

  5. In the Warranty Code field, select the warranty that has the terms you want to apply to the item.
  6. Click Update to save your changes to the warranty.