Voiding a Credit Card Refund

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Processing a Credit Card Payment

Refunding a Credit Card Payment

You can void a credit card refund in Sage 300 or by signing in to Sage Virtual Terminal. For more information, see About Sage Virtual Terminal.

  • A credit card refund must have been processed in Paya, and must not have been settled. (Transactions are typically settled within 48 hours.)

To void a credit card refund:

  1. Open Accounts Receivable > A/R Transactions > Refund Entry.
  2. Select a document for which a Paya credit card payment has been refunded.
  3. Click Void.

    The Process Credit Card screen appears and displays details for the refunded transaction.

  4. Click Void Refund.

    Paya voids the refund. Transaction details and a status message appear on the Process Credit Card screen, and the authorization code is cleared.

    Note: If the refund has been settled in Paya, it cannot be voided.

  5. Close the Process Credit Card screen.