Voiding a Credit Card Pre-authorization

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About Payment Processing Transactions

About Pre-authorizing, Capturing, and Forcing Payment

Capturing and Invoicing Pre-authorized Credit Card Payments

Capturing a Pre-authorized Credit Card Payment

Process Credit Card Screen

Pre-authorizing a Credit Card Payment

You can use the O/E Pre-authorization screen to void a pre-authorized credit card payment for an order if the payment has not yet been processed. More...

Merchant service providers charge a fee for voiding a credit card pre-authorization. However, this fee is lower than the fee that is charged if you do not void or capture a pre-authorization and allow it to expire. For this reason, we recommend that you void any pre-authorization that will not be captured.

For more information, see About Pre-authorizing, Capturing, and Forcing Credit Card Payments.

Tip: On the O/E Order Entry screen, you can use the Order Number Finder to view pre-authorization status. If a credit card payment has been pre-authorized but not processed for the order, the Order Has Pre-authorization column for the order displays "Yes."

  • A credit card pre-authorization must exist for the order.

To void a credit card pre-authorization:

  1. Open Order Entry > O/E Transactions > Order Entry.
  2. Select a document for which a credit card payment has been pre-authorized.
  3. Click Void Pre-auth.

    The O/E Pre-authorization screen appears.

  4. Click Void.

    The Process Credit Card screen appears.

  5. Click Void Pre-authorization.

    Paya voids the pre-authorization.