Important! You cannot process a returned check in Accounts Receivable.
If a customer's check is returned by the bank (for example, for insufficient funds), you must use Bank Services to process the reversal. When you post the reversal, you can choose whether to reinstate the associated invoice in Accounts Receivable, if the invoice information still exists.
You cannot reinstate an invoice if the customer has no record in Accounts Receivable (for example, if you reverse a miscellaneous receipt for a one-time customer).
The Bank Services help provides instructions on using the Reverse Transactions screen.
To view the Bank Services help:
- Open Common Services > Bank Services > Bank Transactions > Reverse Transactions.
- In the Bank Services Reverse Transactions screen, press the F1 key.
The Reverse Transactions help topic includes a link for step-by-step instructions on returning a check.
Note: If your Sage 300 system uses security, you must have authorization to use the Reverse Transactions screen in Bank Services.
You can use the Customer Inquiry screen in Accounts Receivable to display information about a returned customer check. For more information, see Looking up a Returned Customer Check.