O/E Pre-authorization Screen

  1. Open Order Entry > O/E Transactions > Order Entry.
  2. On the O/E Order Entry screen, click the Pre-authorize button.

If you have not pre-authorized a credit card payment, the Pre-authorize button appears. After you pre-authorize a payment, this button is replaced by the Void button.

Click Close to close the screen.

After you enter pre-authorization information, click Pre-authorize to open the PMT Process Credit Card screen and pre-authorize a credit card payment.

Before pre-authorizing a payment, you must select a payment code that uses the payment type SPS Credit Card, and a processing code that specifies the merchant ID, bank, and currency that will be used when processing the transaction.

For more information, see Pre-authorizing a Credit Card Payment.

If a credit card payment has been pre-authorized but has not yet been processed, you can click Void to open the PMT Process Credit Card screen and void the pre-authorization.

For more information, see Voiding a Credit Card Pre-authorization.

This field displays the order total minus any prepayments.

This field displays the bank code associated with the processing code that will be used to process the transaction.

If you use multicurrency accounting, this field displays the currency associated with the processing code that will be used to process the transaction.

This field displays the number of the customer for which you are pre-authorizing a credit card payment.

This field displays the total order amount.

Select or verify the payment code that will be used to process the transaction. To pre-authorize a credit card transaction, you must select a payment code that uses the payment type SPS Credit Card.

Tip: Click the Payment Code Finder Finder button to see a list of payment codes and associated payment types.

Enter the amount of the credit card payment to be pre-authorized.

You pre-authorize a credit card payment when you want to verify that sufficient credit exists on a customer's credit card before processing a sale. When you create a pre-authorization, the cardholder's credit limit is reduced by the amount of the pre-authorization until the pre-authorization is captured or expires.

The amount of a pre-authorization does not need to match the amount captured in the final sale. The captured amount may be more (for example, when a restaurant customer adds a tip) or less (for example, when a gas station customer swipes a credit card, and then purchases fuel that costs less than the amount pre-authorized for a fill-up).

Select the processing code to be used for the transaction. This code specifies the merchant ID, bank, and currency that will be used when processing the transaction.

Note: The bank and currency specified for a credit card transaction must match the information specified for the processing code.

Overview

Use the O/E Pre-authorization screen to:

About Pre-authorizing Credit Card Payments

If you use Payment Processing, you can click Pre-authorize on the O/E Order Entry screen to pre-authorize a credit card payment for an order.

You pre-authorize a credit card payment when you want to verify that sufficient credit exists on a customer's credit card before processing a sale. When you create a pre-authorization, the cardholder's credit limit is reduced by the amount of the pre-authorization until the pre-authorization is captured or expires.

The amount of a pre-authorization does not need to match the amount captured in the final sale. The captured amount may be more (as when a restaurant customer adds a tip) or less (as when a service station customer swipes a credit card, and then purchases fuel that costs less than the amount pre-authorized for a fill-up).

If you use multicurrency accounting, you can pre-authorize a credit card payment only if the customer currency matches the currency specified for an existing processing code. For example, if you want to pre-authorize a credit card payment for a USD customer, USD must be specified as the currency for an existing processing code.

Merchant service providers charge a fee for voiding a credit card pre-authorization. However, this fee is lower than the fee that is charged if you do not void or capture a pre-authorization and allow it to expire. For this reason, we recommend that you void any pre-authorization that will not be captured.

If a pre-authorization has expired, you may be able to force a payment for the pre-authorized amount. You can force a payment only if the pre-authorization has expired recently (typically within 30 days), and if you used a saved credit card for the pre-authorization (that is, you did not select the Enter A Card For One-Time Use option when processing the pre-authorization).

Note: Forced transactions may be subject to higher fees than regular transactions.

If it is likely that more than seven days will pass before an order is shipped, you should not pre-authorize a credit card payment for the order. If you do, the pre-authorization may expire, in which case your merchant service provider will charge a fee. (Credit card pre-authorization in Paya expires after approximately seven days.) Rather than pre-authorize a credit card payment, you can process an initial prepayment when the order is created, and then process the balance when the order is shipped.