Receiving Returned Goods from Customers

Note: If you are returning goods from an order that was shipped using the Order Entry module, you should process the return in Order Entry.

To add returns from shipments of inventory in the I/C module:

1. Open Inventory Control > I/C Transactions >  Shipments.

2. Accept "***NEW***" in the Shipment Number field to start a new return.

   Tip: If "***NEW***" does not appear, click the Create New button.

   The program automatically assigns a document number when you save or post the transaction.

   Alternatively, you can enter a new transaction number yourself, and then press .

3. In the Entry Type field, select Return.
4. Use the Ship Date field to specify the date of the return.

   The session date is displayed by default, but you can change it.

   You can also enter a separate posting date, which determines the fiscal year and period to which a transaction is posted in the general ledger.

   You can change the document date and the posting date, but you cannot directly change the fiscal period.

5. In the Posting Date field, enter the date to which to post the transaction in the general ledger.
6. Enter an optional description and reference for the return.

7. If the shipment was to an Accounts Receivable customer, use the Customer Number field to specify the customer number.

   If you don't specify an existing customer, in the Contact field, type the contact information (such as a contact name and phone number).

8. In the Price List field, select the price list that was in effect for the shipment.

   The program displays the default price list for the customer, but you can change it.

   You can override any prices on the individual detail lines.

9. Click the Add/Edit link to the right of the Optional Fields check box to add optional field information to this return.
10. If you use multicurrency accounting, specify the currency for all prices.
11. For each item you are returning to inventory, in the table:
    1. Specify the item number, location, quantity, and unit of measure.
    2. Enter the unit price or the extended price if it is different from the price displayed by the program.
    3. Click the Add Line button to start a new line.
12. When you are finished, click Post or Save.
    • If you click Save, the transaction is saved so you can edit and post it later.
    • If you click Post, the transaction is posted immediately.

      Important! When you click Post, if the Prompt to Delete During Posting option is selected (on the Processing tab of the I/C Options screen), the program asks you if you want to delete the transaction. Click No unless your company always deletes posted transactions. If you delete the posted transaction, you will not be able to drill down to the transaction details from General Ledger.

13. Note the return number, and then click OK at the confirmation message.