Voiding a Credit Card Payment

If you use Payment Processing, you can void a credit card payment in Sage 300 or by signing in to Sage Virtual Terminal. For more information about Payment Processing and Sage Virtual Terminal, see the Payment Processing help.

Note: You can void a payment only if it has not been settled in Paya. Payments are typically settled within 48 hours.

  • A credit card payment must have been processed in Paya, and must not have been settled. Payments are typically settled within 48 hours.
  • Sage Exchange must be installed and running on the workstation you are using to void the payment.
  • You must have a working Internet connection.

To void a credit card payment:

  1. On the A/R Invoice Entry screen or the A/R Receipt Entry screen, select the document for which a Paya credit card payment was processed.
  2. If you are using the A/R Invoice Entry screen, click Prepay to open the Prepayments screen.
  3. Click Void.

    The Process Credit Card screen appears and displays details for the transaction.

  4. Click Void Sale.
    • If the payment has not been settled in Paya, it is voided.
    • If the payment has been settled in Paya, an error message informs you that it cannot be voided. If you want to refund the payment, you can process a refund on the A/R Refund Entry screen.
  5. Close the Process Credit Card screen.