Checking a Customer's Credit Status

You can use the Credit Status tab on the A/R Customers screen to look up the following information:

• The balance outstanding in Accounts Receivable for the customer and the national account (if the customer is a member of a national account).
• Balances pending for the customer in Accounts Receivable, Order Entry, or third-party programs that integrate with Accounts Receivable, if credit-check options include transactions pending in those programs.
• Retainage outstanding for the customer, if you use retainage accounting in Accounts Receivable.
• The amount of credit remaining (or exceeded) and any overdue balance that exceeds the threshold specified for the customer, depending on the credit warning options specified in the customer record and the national account record (if the customer is a member of a national account).
• Outstanding transaction balances, aged according to the periods you specify.
• The number of open invoices, the total invoices paid to date, and the total and average number of days to pay them.

To check credit information for a customer:

1. Open Accounts Receivable > A/R Customers > Customers.
2. In the Customer Number field, enter the customer number, and then press Tab.
3. Click the Credit Status tab.
4. If necessary, specify filter criteria for documents, and then click Apply.
   • Aged By. Specify whether to age documents by due date or by document date. More...
     • Due date. Current transactions are those with due dates that are later than the Age As Of date. The first period starts with one day past the due date.
     • Document date. The first period includes transactions with document dates that are earlier than the Age As Of date. Current transactions are those with the same or later date than the Age As Of date.
   • Age as of. Specify the date as of which you want to age transaction balances (such as by today's date or the last statement or billing date).
   • Cutoff Date. Specify a cutoff date, so you can include or exclude transactions that are more recent than the "As Of" date.
   • Include Payments. Specify whether to age amounts from prepayments that have not been applied to specific documents, or include them all in the current period. Applied amounts are always included in the same aging periods as the documents to which they apply.

Published: September 11, 2020
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