Internal Error

There is an internal problem with the software.

Solution

  1. Write down the message in case you need to contact a technician.
  2. Leave Sage 300 and Windows, then restart and try the task again.

    If the message does not recur, you likely have solved the problem by restarting. You may want to check your hard disk and make sure it does not contain errors. Complete step 3. If your disk does not contain errors, you can resume normal processing and ignore the balance of these steps.

    If the message reappears, go to step 3.

  3. Check your hard disk to see whether it contains any errors. (Refer to your operating system manual for instructions to use CHKDSK or SCANDISK.)

    If no disk errors are reported, go to step 4.

    If disk errors are reported, fix the problem, then go to step 4.

  4. Reset your computer by pressing the Ctrl, Alt, and Del keys together, then start Database Setup and verify the entries in the data dictionaries for your system and company databases. Log the errors to an error file.
  5. Leave Database Setup and restart Sage 300, selecting the company you were working with when the problem occurred. Check the integrity of all your accounting data.

    If no errors are reported, the problem may have been solved. Try the task again. If the error does not recur, you can resume normal processing. You do not need to read any further.

    If errors are reported, go to step 6.

  6. Leave Sage 300, and locate your copies of the disks for the application that has the problem.

    If an object name appears in the error message, its two-letter prefix identifies the application you need to reinstall. For example, if the object starts with CS or AS, it is a common service or administrative service, and you need to locate the System Manager System disks. If the object name starts with an accounting application prefix, for example, GL or AR, you need to locate the application’s Product disks.

  7. Re-install the application in which the error occurred.
  8. Start Sage 300 again and retry the operation.
    • If the message does not recur, reinstalling has solved the problem. Check the integrity of your data. If there are no errors, you can resume normal processing.
    • If the message reappears, contact a technician.
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