If your screen stops responding while you are using Sage 300

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If Sage 300 is briefly unresponsive or needs to reconnect to your session

There are several reasons why your Sage 300 screen might freeze, including delays over the Internet that can cause the screen to "time out."

If your screen stops responding:

  • Check to see whether there is a loose network cable on the back of your machine.
  • Close the frozen screen by clicking the "x" at the top right of the screen, and then try to log in again.
  • Open the Windows Task Manager, end the remote desktop process, and then try to log in again.
    • If you use Windows 8, on the Details tab, right-click mstsc.exe, and then click End Process.
    • If you use Windows 10, on the Processes tab, right-click Remote Desktop Connection, and then click End Task.

If these steps do not resolve the problem, contact Sage 300 Customer Support for further assistance.