Remote Support Services

The Remote Support Session link on the Help menu takes you to our Remote Support Services Web site.

Your support analyst will guide you through the steps to sign in, and will then provide you with real-time support that may include the following:

• Verbally advising you how to correct your problem by yourself.
• Changing your software configuration (with your permission).
• Downloading your data files to evaluate the problem.

See http://support.sagesoftwareonline.com/mmd/chat.asp